Terms & Conditions of Sale

 

1. These Terms

1.1 Please read these Terms and Conditions of Sale (“Terms”) carefully before purchasing any products from dalaabeauty.com (the “Site”).

1.2 These Terms govern your purchase of products from Dalaa Beauty and your use of this website.

1.3 By placing an order through this Site, you agree to be legally bound by these Terms.

1.4 We reserve the right to update or modify these Terms at any time. Continued use of the Site after changes indicates acceptance of the updated Terms.

2. About Dalaa Beauty

2.1 Dalaa Beauty is a skincare brand operating in the United Arab Emirates.

2.2 For any inquiries, you may contact us at:

Email: contact@dalaabeauty.com

2.3 When we refer to “written communication” in these Terms, this includes emails.

3. The Contract

3.1 Orders are placed through our website.

3.2 When you add products to your cart and complete the checkout process, you are making an offer to purchase the product(s).

3.3 Once your order is successfully placed, you will receive an Order Confirmation email.

3.4 This email confirms that we have received your order but does not guarantee acceptance of the order.

3.5 We reserve the right to cancel or refuse any order due to:

  • Product availability

  • Payment authorization issues

  • Pricing errors

  • Suspected fraudulent activity

If this occurs, you will receive a full refund.

4. Product Information

4.1 We make every effort to ensure product descriptions and images are accurate.

4.2 Products images colors may vary depending on screen settings.

5. Price

5.1 All prices are displayed on the website in the applicable currency.

5.2 Prices may change at any time without prior notice.

5.3 The final price including delivery charges will be displayed during checkout.

6. Promotions and Offer Codes

6.1 Promotional codes must be entered at checkout to be applied.

6.2 Only one code may be used per order.

6.3 Promotional codes cannot be exchanged for cash.

6.4 Dalaa Beauty reserves the right to modify or cancel promotions at any time.

7. Payment

7.1 Payment must be completed at the time of placing the order.

7.2 We accept payments through secure payment gateways supported by the website.

7.3 If payment authorization fails, the order will not be processed.

7.4 We do not store payment card details on our website.

8. Delivery

8.1 We aim to process and ship orders as quickly as possible.

8.2 Estimated delivery times are provided during checkout but are not guaranteed.

8.3 Delivery delays may occur due to circumstances beyond our control.

8.4 Once the order has been shipped, it cannot be canceled.

8.5 Shipping fees are non-refundable.

9. Damaged or Faulty Products

9.1 Please inspect your order upon delivery.

9.2 If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery.

9.3 Please provide:

  • Order number

  • Description of the issue

  • Clear photos of the product

9.4 If the product is confirmed to be defective or damaged, we may offer:

  • Replacement of the product, or

  • Refund of the product price

10. Returns and Exchanges

10.1 All sales are final.

10.2 Due to the hygienic nature of skincare and cosmetic products, we do not accept returns or exchanges.

10.3 Returns are only accepted if the product is:

  • Damaged upon arrival

  • Defective

  • Incorrect item sent

10.4 Products that have been used, opened, or damaged by misuse are not eligible for replacement or refund.

11. Liability

11.1 Dalaa Beauty shall not be liable for any indirect or consequential damages resulting from the use of our products.

11.2 Our products are intended for personal use only.

11.3 Customers are responsible for checking product ingredients for potential allergies.

12. Privacy

12.1 Your personal information is handled according to our Privacy Policy.

12.2 By using this Site, you consent to the collection and use of information as described in our Privacy Policy.

13. Intellectual Property

13.1 All content on this Site including logos, images, text, product names, and designs are the intellectual property of Dalaa Beauty.

13.2 You may not reproduce, copy, or distribute any content without written permission.

14. Governing Law

14.1 These Terms are governed by the laws of the United Arab Emirates.

14.2 Any disputes shall be subject to the jurisdiction of UAE courts.