Privacy Policy


Introduction

This Privacy Policy applies to any online and mobile website, application, and digital service (“Services”) of Dalaa Beauty (“Dalaa Beauty”, “we”, “us”, or “our”), as well as any information that we collect about you when you interact with our brand.

This Privacy Policy explains how we collect, use, store, and protect your personal data, and describes your rights in relation to that data, including your right to object to certain processing activities such as direct marketing.

It also explains our use of cookies and similar technologies.

What Information Do We Collect?

We may collect the following categories of personal data when you use our Services, purchase products from us, complete forms, subscribe to our newsletter, leave reviews, contact us, or otherwise interact with us.

Information You Give Us

  • Personal identification information such as your name

  • Contact information such as your email address and telephone number

  • Address information such as billing and shipping address

  • Financial information such as payment details processed through secure payment providers

  • Purchase history and order details

  • Information you provide when completing surveys, promotions, or competitions

  • Records of correspondence if you contact us by email, phone, WhatsApp, social media, or otherwise

  • Marketing preferences, including newsletter subscriptions and consent preferences

Information We Collect Automatically

  • Information about the browser, device, or operating system you use to access our Services

  • Your IP address

  • Referral website or source

  • Information about how you use our Services, including pages viewed, time spent on pages, products viewed, clicked, added to cart, and purchased

  • Dates and times of visits

  • Cookie and tracking data

Information We Receive from Third Parties

Sometimes we may receive personal data about you from third parties such as:

  • Social media platforms

  • Advertising and analytics partners

  • Payment service providers

  • Delivery partners

  • Publicly available sources

  • Non-personal demographic or location-based insights used to improve our marketing and services

The privacy policies of those third-party services will provide more details about how they process your data.

How Do We Use This Information, and What Is the Legal Basis for This Use?

We process your personal data for the following purposes:

To Fulfill a Contract or Take Steps Related to a Contract

This includes:

  • Processing and fulfilling your orders

  • Managing payments

  • Delivering products

  • Providing customer service and order support

  • Communicating with you بشأن your order or account

  • Verifying your identity where necessary

  • Sending service-related communications, including changes to our terms or policies

To Operate Our Business and Pursue Our Legitimate Interests

This includes:

  • Providing products and services requested by you

  • Responding to your inquiries, comments, or complaints

  • Monitoring and improving our website, products, and services

  • Personalizing your shopping experience

  • Detecting, investigating, and preventing fraud, misuse, or security incidents

  • Using data for legal, regulatory, compliance, and investigative purposes

  • Understanding customer preferences and interests

  • Improving marketing relevance and customer experience

  • Sending you marketing communications where permitted by applicable law

Where You Give Us Consent

We may use your personal data:

  • To send you newsletters and promotional emails or messages

  • To place cookies and use similar tracking technologies

  • To invite you to participate in surveys, market research, or campaigns

  • For any other purpose for which we specifically request your consent

Where Required by Law

We may process your personal data:

  • To comply with legal obligations

  • To respond to lawful requests from government, regulatory, or law enforcement authorities

Who Will We Share This Data With, Where and When?

We may share your personal data, where appropriate and necessary, with trusted third parties who help us operate our business and provide our Services, including:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting and technology providers

  • Customer support providers

  • Marketing, analytics, and advertising partners

  • Social media platforms

  • Professional advisers, auditors, insurers, and legal advisers

  • Government or regulatory authorities where required by law

We only share the information necessary for these providers to perform their services on our behalf.

How Long Will We Retain Your Data?

We retain your personal data only for as long as necessary for the purposes for which it was collected, including:

  • To fulfill orders and provide our Services

  • To comply with legal, tax, accounting, and regulatory obligations

  • To resolve disputes and enforce our agreements

  • To maintain records of marketing preferences and opt-out requests

In general:

  • Order and transaction data may be retained for up to 6 years

  • Marketing data may be retained until you unsubscribe or ask us to stop

  • Customer service correspondence may be kept for a reasonable period to manage inquiries and disputes

What Rights Do You Have?

Depending on applicable law, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data

  • Request restriction of processing

  • Object to certain types of processing, especially direct marketing

  • Request transfer of your data in a structured format where applicable

  • Withdraw consent at any time where processing is based on consent

These rights may be subject to certain legal limitations or exceptions.

To exercise any of your rights, please contact us at:
contact@dalaabeauty.com

Withdrawing Consent or Objecting to Direct Marketing

If you have given your consent to receive marketing communications, you may withdraw it at any time.

You may unsubscribe from marketing emails by:

You may also object at any time to the processing of your personal data for direct marketing purposes.

Security Measures

We implement appropriate physical, electronic, and administrative safeguards designed to protect your personal data against unauthorized access, misuse, disclosure, alteration, or destruction.

However, while we take reasonable precautions, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children under 18.

Cookies

When you use our Services, we may store information on your device through cookies or similar technologies.

Cookies help us:

  • Operate the website properly

  • Remember your preferences

  • Improve website performance

  • Analyze user activity

  • Deliver more relevant advertising

Cookies may include:

  • Strictly necessary cookies

  • Performance cookies

  • Functionality cookies

  • Targeting or advertising cookies

Cookies may also be:

  • Session cookies, which expire when you close your browser

  • Persistent cookies, which remain on your device for a set period

How to Manage or Remove Cookies

You can manage your cookie preferences through your browser settings or through any cookie settings tools made available on our website.

Most browsers allow you to:

  • Block cookies

  • Delete existing cookies

  • Receive alerts when cookies are set

  • Disable some or all cookies

Please note that disabling cookies may affect the functionality of parts of our Services.

Who Is the Data Controller?

The data controller responsible for your personal data is Dalaa Beauty, operating in the United Arab Emirates.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

contact@dalaabeauty.com

How Do I Get in Touch With You?

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:

contact@dalaabeauty.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may notify you by posting an updated version on our website or by contacting you through the email address you have provided to us.

We encourage you to review this page regularly to stay informed about how we collect, use, and protect your information.