Frequently Asked Questions
What is Dalaa Beauty?
Dalaa Beauty is a skincare and beauty brand inspired by self-care rituals and natural beauty traditions. Our products focus on making daily skincare simple, effective, and enjoyable.
Are your products natural?
Many of our products focus on natural skincare ingredients and traditional beauty practices. Please review each product page to see the full ingredient list and product details.
Where do you ship?
We ship across the UAE, all GCC countries, and selected international destinations.
Why can't you ship to some countries?
Some countries have restrictions on skincare imports or very high shipping costs. If we cannot ship to your location, the order will be cancelled and refunded.
How much is shipping?
Shipping rates depend on your location and order size. The final shipping cost will always be shown during checkout before payment.
How long does delivery take?
Delivery time varies depending on your location, courier services, and customs procedures. Estimated delivery time will appear during checkout.
Can I return or exchange my order?
All sales are final. For hygiene reasons, we do not accept returns or exchanges unless the item received is faulty, damaged, or incorrect.
What should I do if my product arrives damaged?
Please contact us within 48 hours of delivery at contact@dalaabeauty.com and include your order number and photos of the product.
Can I get a refund if I change my mind?
No. Refunds are only issued if the product received is faulty, damaged, or incorrect.
How can I contact Dalaa Beauty?
You can contact us anytime at contact@dalaabeauty.com for questions about orders, products, or shipping.
